General Shipping Policy
We ship all orders via USPS, UPS, DHL or FedEx after 12:00 PM (EST) Monday thru Friday. Once processed, your order will be shipped via one of these services. PLEASE NOTE: we are closed Saturday & Sunday and do not process shipments on these days.
USPS First Class, UPS & FedEx SurePost – service could take 2-7 business days for delivery
UPS Ground & DHL- service could take 1-5 business days for delivery
Bomba Curls LLC does not take responsibility for orders delivered to freight forwarding services.
For US Orders: Approximately 2-7 business days
For International Orders: Approximately 8-14 business days.
All delivery times are estimated from the time your order leaves our shipping center.
The purchaser is responsible for providing the correct mailing address. We do not make address adjustments after an order has been processed. So please verify that your shipping address is accurate prior to finalizing your order. Bomba Curls LLC is not responsible for goods delivered to the wrong address. Please attempt to contact Customer Service at firstname.lastname@example.org with your correct shipping address before your order is processed. Once shipped, we will not be responsible for orders being shipped to the wrong address.
Order Processing Times:
Please allow 3 business days to process your order, all orders received after 12:00 PM (EST) will be processed the following business day order (except holidays and weekends). Shipping is approximately 2-3 business days. Orders submitted on weekends will be processed within the following 2 business days. All packages, unless otherwise stipulated, once processed, are shipped via USPS First Class or Priority Mail (3-5 day service, not guaranteed). This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our shipping center.
International (coming soon):
All packages, unless otherwise noted, are processed with shipping via United States Postal Service Priority International or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the current United States Postal Service shipping rates. The purchaser is responsible for paying any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from purchasers. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure that their respective Customs Department permits the shipment of our products to their country and what the duties and/or tariffs may be upon delivery. We will not provide refunds on shipments that are refused by customs or by the recipient, due to regulations, taxes and/or duties. If the package is seized by customs for any reason and the package is not returned and received by us, we cannot issue a refund.
Canada Customs requires that Canadian recipients pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
Incorrect Shipping Information:
If a package is returned to Bomba Curls LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery, the customer will be responsible for the return shipping cost, as well as, any reshipment fees. Bomba Curls LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if the address incorrect in any way, shape or form.
Lost or Stolen Packages:
Bomba Curls LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Bomba Curls LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information and will provide this information for the customer to investigate with the shipping service.
In the effort to provide more safety and assurance for our customers, we’re happy to announce that Bomba Curls is now integrated with Route, a shipping insurance company that offers complete shipping protection for all of our customers.
Q: What is Route?
Route Shipping Insurance is a low cost, optional add-on for your orders, with 100% coverage for customers who want that extra level of assurance and protection from lost, damaged or stolen packages.
When you purchase Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. You can deselect Route+ at checkout if you do not wish to add package protection. Route will either reorder your product for you or will refund the actual cost you paid for your item(s), excluding taxes and shipping.
If you elect to not purchase Route+ insurance, you may still have access to insurance from the United States Postal Service (USPS) or United Parcel Service (UPS) in the event the package is lost or damaged in shipment. Bomba Curls does not insure packages for loss, theft or damage during the shipping process. Claims must be filed by you directly with USPS or UPS.
Damaged Product or Incorrect Orders:
Bomba Curls LLC is not responsible if you receive damaged merchandise or an order that you feel was processed or filled incorrectly. You must contact Customer Service via email within 30 days of placing your order, so we may attempt to correct any issues with your order. No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Out of Stock or Backordered Items:
Due to high demand, our products may go on back order. While we strive to have all of our products available for immediate shipment, this may not always be the case. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.